Cancellation
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To cancel an order, please contact our Support team.
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Orders can be cancelled only before they are dispatched.
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Once an order is dispatched, it cannot be cancelled.
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You can check your order status on our website and start the cancellation process.
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If your order is cancelled before dispatch, a refund will be issued.
Your satisfaction is our priority. For help, contact us at support@odikala.com.
Returns
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You can request a return within 7 days of receiving your order.
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Returns are accepted only if the product is delivered in a Damaged, Defective, or Broken condition.
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Requests made after 7 days will not be accepted.
To raise a return request:
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Email us at support@odikala.com.
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Attach clear pictures of the damaged or defective item.
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Once verified, we will guide you through the return process.
After receiving the returned item, we will:
To qualify for a return:
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The product must be unused.
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It should be in the same condition as received.
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It must include the original packaging.
For any queries, please contact our Support team: support@odikala.com.
Refunds
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Once we receive your returned item, we will send you an email confirming receipt.
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We will inform you if your refund request has been approved or declined.
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If approved, your refund will be processed within the specified time.
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The refund will be made to your original payment method or to another method you specify.
Return Shipping
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Customers are responsible for paying the return shipping costs.
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If the product is defective or damaged, OdiKala will cover the shipping costs.
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In eligible cases, your refund will also include the return shipping cost.
