We're Here to Help You Find & Care for Your Authentic Handloom

Have questions about a saree weave, exact colour shades under natural daylight, or an order update? Chat directly with Prabir and our Odisha handloom team - no automated bots, just real humans passionate about artisan crafts.

Quickest Way to Reach Us (WhatsApp & Phone)

Direct WhatsApp Support: Chat with Us on WhatsApp

• Best For: 30-second live video drape previews, natural daylight colour checks, or urgent order assistance.
• Hours: Monday – Saturday | 10 AM – 6 PM IST
• Response Time: Typically under 15 minutes during store hours.
• Phone Support: +91 84569 82309

Email Support

Customer Support & Orders: support@odikala.com

• Reach out for shipping tracking, return/exchange requests, or saree care advice. (Average reply time: 2–4 hours).

Artisan Partnerships & Admin: admin@odikala.com

• For weaver collaborations, bulk corporate orders, or media inquiries.

Registered Office & Returns Centre

Address: OdiKala, Hemalata Niwas, Aranya Nagar, Sundergarh, Odisha - 770002, India

Need to Return or Exchange? Please review our return policy.

Frequently Asked Quick Answers

Can I see raw photos before buying?

Yes! WhatsApp us the product name or link, and we will send raw, unedited daylight photos or a quick drape video.

How do I track my delivery?

You’ll receive an automated SMS/email with a tracking link as soon as your saree is dispatched from Odisha. You can also share your Order ID on WhatsApp for a live status update.

What is your return policy?

We offer an easy 7-day return and exchange guarantee across India on all non-customised sarees.