Returns, Cancellation and Refund Policy

Last updated: September 10, 2025

Thank you for shopping at OdiKala.

If, for any reason, you are not completely satisfied with your purchase, we invite you to review our refund and return policy.

The following terms apply to any products you purchase from us.

Interpretation and Definitions

Interpretation

Words with the first letter capitalized have meanings defined below. The same meaning applies whether they appear in singular or plural form.

Definitions

For this Return and Refund Policy:

  • Company (referred to as “the Company,” “We,” “Us,” or “Our”) refers to OdiKala.

  • Goods refer to the items offered for sale on the Website.

  • An order means a request by you to purchase Goods from us.

  • Service refers to the Website.

  • Website refers to OdiKala, accessible from www.odikala.com.

  • You mean the individual using the Service, or the company/legal entity on whose behalf the Service is being used.

Cancellation by OdiKala

We always try to fulfill your order on time. However, in rare cases, we may cancel your order due to:

  • Product unavailable or damaged

  • Incorrect price or description

  • Technical issues

  • Fraud or security concerns

  • Other reasons at our sole discretion

If we cancel your order, we will notify you quickly. A full refund will be issued to your original payment method within 3–5 business days.

Your Order Cancellation and Return Rights

You have the right to cancel your order within 7 days of placing it, if you have a valid reason.

If you have already received the product, you may request a return within 7 days of delivery.

You may notify us of your decision by:

Conditions for Returns

To be eligible for a return, please make sure that:

  • The Goods were purchased within the last 7 days.

  • The Goods are unused and in the original packaging.

Returns and Refunds for Silk Sarees

We carefully inspect our Silk Sarees before shipping. As silk is a natural fabric, small threads or irregularities may appear on the inner part of the saree. These are natural and not defects.

For this reason, we do not accept returns or refunds for silk sarees due to these irregularities.

Valid reasons for returns include:

  • The item is damaged, defective, or broken.

You must notify us within 24 hours of delivery if the item is damaged or defective. If reported after 24 hours, your request will be denied.

Non-returnable Goods

The following items cannot be returned:

  • Goods made to your specifications or personalized items.

  • Goods not returnable for health or hygiene reasons (e.g., masks, handkerchiefs) if unsealed after delivery.

  • Goods that are inseparably mixed with other items after delivery.

We may refuse returns of merchandise that do not meet these conditions.

Sale items are not eligible for refunds unless required by law.

Returning Goods

You must bear the cost and risk of returning the Goods to us. After we receive the Goods, the courier fee will be refunded to you in the form of an in-store coupon equal to the shipment value.

Please send returns to:

OdiKala
Hemalata Niwas, Aranya Nagar
Govt. College Road, Sundargarh, Odisha – 770002
India
Mobile: +91 84569 82309

We are not responsible for Goods damaged or lost in return shipping. Please use a trackable and insured courier service.

Refunds will not be issued until we receive the Goods or proof of return delivery.

Refunds

If your return is approved, we will process your refund within 3–5 business days after receiving the returned Goods.

Refunds will be issued to your original payment method. No extra fees will be applied.

Order Marked as Delivered but Not Received

If the tracking status shows “Delivered” but you did not receive the package, please notify us within 3 days of the delivery status.

OdiKala sends shipping emails with tracking details automatically. Please check your email for updates before contacting support.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us: