Till the time the We have not fulfilled your order, you can get the delivery address changed by writing to Customer Care with your order id and the new address you want the order to be delivered at. If We have fulfilled the order you’ve placed, we will not be able to change the delivery address of that order.
An email is sent to you after the order is shipped. It contains the tracking number and details of the courier service provider. The customer can check the status of an Order in the website and initiate cancellation process.
If the customer cancels any order before order dispatch, then the money would be refunded.
Goto your mail account and Compose a mail to email@example.com.
Subject of the specific order: Return of Order #Order Number you want to return and send to raise a return request. In case you are unable to raise the return request, please contact us at Customer Care.
Based on the Refund & Cancellation Policy, we will accept the return request.
Once validated, we will ask to ship back the product.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. You will be responsible for paying for your own shipping costs for returning your item. OdiKala will bear the cost of shipping if the product is damaged or defective. The shipping cost would be added along with the refund amount for the valid case.