Shipping policy

Shipping & Delivery Policy

At OdiKala, we strive to deliver your authentic handloom products in pristine condition and as quickly as possible.

  • Free Shipping: We offer free doorstep delivery across India on all orders of ₹999 and above.

  • Standard Shipping: A flat shipping fee of ₹100 applies to all orders below ₹999.

  • Returns: Please note that if you choose to return an item, the original shipping charges are non-refundable.

Cash on Delivery (COD)

Prefer not to pay online? We’ve got you covered. You can opt for Cash on Delivery (COD) at checkout.

  • How it works: Pay in cash directly to the courier executive when your package arrives at your doorstep. No advance online payment required.

  • Are there extra charges? No. There are absolutely no hidden or additional fees for choosing the COD payment method.

Frequently Asked Questions

Is my order confirmed?

Yes! As soon as your order is placed, you will receive a confirmation email and SMS. If you do not receive these within a few minutes, please contact us at support@odikala.com.

When will you ship my order, and how long does it take?

  • Dispatch Time: We normally ship all orders within 2 business days.

  • Delivery Timeline: Delivery transit times vary based on your location, but most orders reach your doorstep within 5 to 7 business days.

Do you ship internationally?

Yes, we do. Please note that for international orders, any applicable customs duties or local import fees must be paid directly by the customer upon delivery.

How can I track my order?

Once your package is shipped, we will send you an email containing your tracking number and the courier partner's details.

If you haven't received an update or need help tracking your parcel, our helpdesk is here for you!

  • Email: support@odikala.com

  • Call / WhatsApp: +91 8456982309 (10:00 AM – 6:00 PM, Monday to Saturday)