Premium range Sambalpuri Silk Gamchha (Towel)

Cancellation

• To cancel an order, please contact our Support team.

• Orders can be cancelled only before they are dispatched.

• Once an order is dispatched, it cannot be cancelled.

• You can check your order status on our website and start the cancellation process.

• If your order is cancelled before dispatch, a refund will be issued.

Your satisfaction is our priority. For help, contact us at support@odikala.com.

Returns

• You can request a return within 7 days of receiving your order.

• Returns are accepted only if the product is delivered in a Damaged, Defective, or Broken condition.

• Requests made after 7 days will not be accepted.

To raise a return request:

1. Email us at support@odikala.com.

2. Attach clear pictures of the damaged or defective item.

3. Once verified, we will guide you through the return process.

After receiving the returned item, we will:

• Refund your payment, or

• Credit your account, or

• Replace the item with a new one.

To qualify for a return:

• The product must be unused.

• It should be in the same condition as received.

• It must include the original packaging.

For any queries, please contact our Support team: support@odikala.com.

Refunds

• Once we receive your returned item, we will send you an email confirming receipt.

• We will inform you if your refund request has been approved or declined.

• If approved, your refund will be processed within the specified time.

• The refund will be made to your original payment method or to another method you specify.

Return Shipping

• Customers are responsible for paying the return shipping costs.

• If the product is defective or damaged, OdiKala will cover the shipping costs.

• In eligible cases, your refund will also include the return shipping cost.